Terms & Conditions

1. What Naan provides

Naan provides software that helps independent restaurants and other merchants publish menus, receive and manage orders, communicate order status, and coordinate payment and fulfillment services. The merchant identified at checkout is the seller of the food or other goods and is responsible for product descriptions, preparation, availability, fulfillment, food safety, and merchant-specific policies.

2. Orders, payments, cancellations, and refunds

You must provide accurate order and contact information. Prices, taxes, tips, delivery charges, and any platform fee are shown before you authorize payment. An order may be rejected or cancelled because an item is unavailable, the merchant cannot fulfill it, a payment cannot be authorized, or the service is unavailable. Cancellation and refund eligibility depends on the merchant's disclosed policy, the order's status, these terms, and applicable law. Bank authorization releases and refunds can take time to appear. Contact the merchant first about food or fulfillment; contact Naan for a problem with the ordering service.

3. Transactional text-message program

If you enter a mobile number and affirmatively select the optional SMS checkbox during checkout, you agree to receive automated transactional messages from Naan about that order. Messages may include order receipt, confirmation, pickup or delivery status, cancellation, refund, and final receipt updates. Message frequency varies by order, typically up to six messages per order. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to opt out at any time. Reply HELP for help, or email contact@hellonaan.ai. After STOP, we may send one confirmation of the opt-out. Carriers are not liable for delayed or undelivered messages. See the public SMS consent disclosure.

4. Acceptable use

You may not misuse the service, interfere with its operation, probe or bypass security, submit fraudulent orders, impersonate another person, scrape protected content, or use the service in violation of law or another person's rights. We may restrict access when reasonably necessary to protect customers, merchants, Naan, or the service.

5. Intellectual property

Naan and its licensors retain all rights in the platform, software, designs, trademarks, and content we provide. Merchants retain their rights in their names, menus, images, and other merchant content. You receive only a limited, personal, revocable right to use the service for its intended purpose.

6. Third-party services

Payment processors, messaging carriers, delivery providers, maps, and other third-party services may support an order. Their own terms and privacy practices may apply. We are not responsible for an independent third party's systems or conduct, but this does not limit rights that cannot legally be waived.

7. Service availability and disclaimers

We work to keep Naan accurate and available, but the service may occasionally be delayed, interrupted, or changed. To the fullest extent permitted by law, the service is provided “as is” and “as available,” without warranties not expressly stated here. Nothing in these terms excludes warranties or consumer protections that applicable law does not allow us to exclude.

8. Limitation of liability

To the fullest extent permitted by law, Mor will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the service. Mor's aggregate liability for a claim relating to a consumer order will not exceed the greater of the amount paid through Naan for that order or $100. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

9. Governing law

California law governs these terms, without regard to conflict-of-law principles, unless the law where you live requires otherwise. Before filing a formal claim, please contact us so we can try to resolve it informally.

10. Changes and contact

We may update these terms by posting a revised version and effective date. Material changes apply prospectively. Questions or support requests can be sent to contact@hellonaan.ai.